Our equipment is located in the Telstra Exchanges.  Therefore you would have to have a line connected to the Telstra network either directly or via a reseller to connect to our equipment.

Unfortunately Optus Direct removes your line from Telstra Wholesale's grasp.  The only company you can buy Internet from on an Optus Direct line, is Optus.

Telstra sometimes reward you with a credit for bringing your phone line back.  Be sure to ask them if you transfer your line back to Telstra.

At the time of writing this our standard inbox is 20mb.  Yes you are notified when it reaches 90% via an email message.

If 20mb is too small please Contact Us and we can arrange for a larger mailbox with justification.

Take a look at Open DNS, it's a free service and by changing your dns servers allows you to control access to various websites and services.

It's categorising of websites is improving all the time and it runs on a voting system so it keeps up to date with the changes happening on the Internet.  The options are limitless, but it's a simple way to block access to certain types of websites with little effort and no expense.

More information: http://www.opendns.com/

The name servers for using with Cpanel (Linux) hosting are:

cp01.winshop.com.au

and 

cp02.winshop.com.au

You delegate domains to those name servers. 

 If you are not on our Cpanel hosting service (eg: Windows Hosting) the Name servers would be:

ns1.winshop.com.au

ns2.winshop.com.au

ns3.winshop.com.au

After trying many systems, we found the Maia Mailguard software the best way to provide what our customers wanted.  A anti spam and virus system that works very well without interaction.

It will look at every message that comes in and decide if it's a virus, spam or non-spam (ham).  It will quarantine the message in our mail filter for up to 30 days.  You can log into the mail filter and release/re-deliver the email should you need it and inform the filter it made a mistake.

By training our filter it can get better at detecting email more accurately in the future.

There are further instructions on the mail filter website.  Remember to log in using your full email address and password.  The system only works for email accounts at domains Winshop controls.

This service is provided at no extra charge for domains that are compatible and under our control. Should you wish to turn the filtering off, you can do so by logging in.  It is on a moderate level by default which suits most clients. 

You could try calling something with caller ID like your mobile phone, it often displays the number calling you.

Or try calling this number 1800 80 1920 it usually reports back your customer number (phone number) it is a free call on Australian land lines.

The settings for ADSL and ADSL2+ are the same.

Connect mode:

PPPoE LLC or PPPoA VCMux

VPI: 8

VCI: 35

In QLD:

Username: user@dsl.winshop.com.au

Elsewhere:

Username: user@ndsl.winshop.com.au

Yes (with a few catches), Winshop supports the fast churn/transfer process.

The ISP you are leaving has to support the process.  Be aware that by churning away from your old provider you should notify them as per their terms and conditions that you are leaving and settle your account.

To complicate matters further some ISPs allow ADSL churns but not ADSL2+ churns.  Many ISPs are listed under different company/trading names and some companies buy wholesale from other listed companies.

Please call our staff i you are considering churning and we will provide you with the most up to date details we have available.

Telstra Wholesale maintain a list of companies here:

Note: We do not control the accuracy of the above document.

ADSL/ADSL2+ requires filters/splitters on all other devices that connect to the phone line.  If a filter is missing or faulty it will cause many problems with drop outs.

If you have a monitored alarm system it will require a central filter, this is usually installed by your alarm company as Internet/Telecommunication firms should not touch your alarm equipment.

You can add extra Winshop email accounts via the My Account page.

Firstly logon to the accounts section of our website with your username and password.

Once you are logged in follow the RED text numbers below to the add email button.

Hit the + sign to expand your plan and you will see the add email button.

If an email account exists already you may get an error message.  In which case that email address is taken are you will have to try for another address.

You can also add email accounts over the phone by on 1300 13 7772.

Go to the My account section on our homepage and logging in with your username and password and then clicking "Usage Quota" is the best way to see your usage for the current billing period.  It will let you see quickly if your connection has been shaped (slowed down) or not.

Example:

New: 

If you would like to see a graph of your usage click "Usage Graph" you should then be presented with a graph similar to the one below.

It shows your usage plotted in 15 minute intervals over the period of time selected.  It will also show your total usage for the period displayed on the graph.  There is a link "Back" and "Forward" that allow you to slide the X axis.  It also has a link to the Detail report, that show the same information in a text format.  

If you run your mouse over any plot point a tooltip window appears with more information about that point in time.  By clicking that point, it will zoom into the 1 day view on the point you clicked.

This tool is designed to assist customers who have high usage in trying to track down the time the usage occurs.  Handy for diagnosing network problems such as trojans/virii eating up bandwidth.

It unfortunately can not tell you what information was uploaded/download.  This information can be rounded/averaged so may not match our billing data down to the last decimal place, but is generally accurate to 1-2MB.  This is due to the data source being 15 minute interrum account packets rather than end of session packets which we use for billing purposes.

If you use Firefox, there is a plugin that displays usage quickly on the title bar below:

The kind people from http://netusage.iau5.com/ have written a firefox add on which allows you to see your remaining quota details on your browser tool bar.

This is a fantastic free utility and works with all our plans that start with "JET" ADSL and ADSL2+ customers.  Other customers please lookup usage graph via the Winshop My Account web page as listed above.

For email accounts @winshop.com.au use these settings:

Account:  youremailaddress@winshop.com.au

POP3 Server: mail.winshop.com.au

SMTP Server: mail.winshop.com.au